Refund policy

RETURN AND REFUND POLICY

RIGHT OF WITHDRAWAL

If you are a consumer within the European Union or EEA, you have the right to withdraw from your purchase within 14 days without giving a reason. The withdrawal period begins on the day you receive your order.

To exercise your right of withdrawal, please email annika@preciouspeople.se within 14 days of receiving the order. Include your name, order number and a clear statement that you wish to withdraw from the purchase.

After notifying us, you must return the item within 14 days. Please contact us before sending a return so that we can provide the correct return address and instructions.

The item should be returned carefully packaged and in substantially the same condition as received. You may inspect the item, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish its nature and condition.

The customer is responsible for the direct cost of return shipping when exercising the right of withdrawal. We recommend using a trackable shipping service. Precious People is not responsible for returns lost during transit. No restocking fee is charged for approved returns.

REFUNDS

When the right of withdrawal is used, we will refund the purchase price and the cost of our least expensive standard delivery option. Any additional cost for a more expensive delivery method is not refundable.

The refund will be made using the original payment method within 14 days of receiving your notice of withdrawal. We may withhold the refund until we have received the returned item or you have provided proof that it has been sent back.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If the item is damaged, defective or incorrect, contact us as soon as possible at annika@preciouspeople.se. Please include your order number and photographs showing the problem.

If the complaint is approved, Precious People will cover the necessary return shipping and arrange a replacement, repair, price reduction or refund as appropriate.

COMPLAINTS

Consumers have the right to complain about an original defect in a product for up to three years under Swedish consumer law. A complaint must be made within a reasonable time after the defect was discovered. A complaint made within two months is always considered to have been made within a reasonable time.

CUSTOM AND PERSONALISED PRODUCTS

The statutory right of withdrawal does not apply to products made specifically according to the customer’s individual instructions or products that have been clearly personalised. This exception does not apply merely because a standard artwork in a standard size is printed after the order is placed.

CANCELLATIONS

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at annika@preciouspeople.se. If the order has already been dispatched, the return procedure above applies.

CONTACT

Precious People
Email: annika@preciouspeople.se